Privacy Policy
This policy explains how ClassiMate ("we", "us") collects, uses, shares and protects personal information when you use the ClassiMate mobile app, the ClassiMate web app and this website (together, "ClassiMate"). We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
Information you give us
- Account details: your name, email address, phone number, property or stud name, and your password (stored in hashed form) or the sign-in account you choose.
- Livestock records: animals, identifiers and tags, pedigree, assessment scores, notes and the photos you add.
- Billing details for paid plans. Card payments are handled by Stripe; we do not store your full card number.
- Messages you send us, such as support requests.
Information collected when you use ClassiMate
- Device and usage information: device type, operating system, app version, and basic logs needed to run and fix the service.
- A push notification token, if you allow notifications.
- Location, only if you grant permission, used for features such as recording where an assessment took place.
Device features we use with your permission
- Camera and photos: to add images to animal records and to read tag numbers. Tag reading happens on your device.
- Bluetooth: to connect to electronic ID (EID) tag readers.
You can turn these permissions off at any time in your device settings. Some features will not work without them.
Sign-in with Apple, Google or Facebook
If you choose to sign in with Apple, Google or Facebook, that provider shares your name and email address (or a private relay address) with us so we can create your account. We do not get your password for those accounts. The provider's own privacy policy applies to the information it holds.
How we use information
- To provide ClassiMate: store your records, calculate scores, produce reports and scorecards, and sync your data across devices.
- To manage your account and subscription, and to process payments.
- To send service messages and the notifications you have turned on.
- To provide support, keep ClassiMate secure, prevent misuse, and fix problems.
- To improve ClassiMate, using information in aggregated or de-identified form where we can.
We do not sell your personal information.
Sharing
We share information only as described here:
- Public listings. If you set your assessment data privacy to Public, the animals and scores you choose can be seen by other users, including guests searching for stock. Your settings control this, and Private is available.
- Transfers and classifications you start. When you transfer an animal to a buyer, its record goes to them. When you request an independent classification, the assessor and, where relevant, your breed society see the records involved.
- Service providers who run ClassiMate for us: cloud hosting and storage, Stripe (payments), Google Firebase (push notifications), and Apple, Google and Meta (sign-in, if you use it). They may only use the information to provide their service to us.
- Legal reasons, where the law requires it or to protect the rights and safety of our users or others.
Where information is stored
Your information is stored by our hosting and service providers, some of whom store or process data outside Australia (for example in the United States). We take reasonable steps to make sure they protect it to a standard consistent with Australian privacy law.
Security and retention
We use reasonable technical and organisational measures to protect your information, including encrypted connections and access controls. No system is completely secure. We keep your information while your account is active and as long as needed to provide ClassiMate, meet legal obligations and resolve disputes, then delete or de-identify it.
Your choices and rights
- You can view and update most of your information in the app.
- You can ask us for a copy of your personal information, ask us to correct it, or ask us to delete your account and its data by emailing support@classimate.com.au. We will respond within 30 days.
- You can turn off notifications and device permissions in your device settings.
Children
ClassiMate is a tool for livestock producers and is not directed at children under 13. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy. We will post the new version here with a new "Last updated" date, and tell you in the app or by email if a change is significant.
Contact and complaints
Questions or complaints about privacy: support@classimate.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.